Frequently Asked Questions

Everything you need to know about your Charbroil experience.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for grills and accessories?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.

Do you offer international shipping?

Currently, we ship to the continental United States and Canada. Shipping rates and delivery times vary based on your specific location and the size of the item.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are your products covered by a warranty?

Yes, all Charbroil products come with a limited manufacturer's warranty. The duration varies by product category; please check your owner's manual for specific coverage details.

How do I find replacement parts for my specific model?

You can find compatible replacement parts by entering your grill's model number into the search bar on our 'Parts & Support' page.