Returns & Exchanges

At Charbroil, we stand behind the quality of our grills and accessories, offering a 30-day return window for products in new, unused condition. We aim to ensure your outdoor cooking experience is nothing short of exceptional.

1

Initiate Your Request

Log in to your account or visit our returns portal with your order number and zip code to start the process.

2

Prepare the Package

Securely pack the unused item in its original packaging, including all manuals, hardware, and components.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of the box.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing